Showing posts with label smudge under glass on MacBook screen. Show all posts
Showing posts with label smudge under glass on MacBook screen. Show all posts

Tuesday, March 10, 2009

Quick fix for smudgy MacBook

So I have one of the new aluminum Macbooks. I love it. It has traveled the world with me since I got it back in November. But this morning I was using it in direct sunlight (not ideal, but I was in a place I had no choice) and I noticed what looked like fingerprints smudged under the glass that covers the screen. It made it look cloudy in those areas when there was sunlight back-lighting it.

I tried cleaning it, just in case, but it was under the glass. I had noticed smudges in that corner before under different light, but always assumed it was on the outside and I cleaned the glass (while inside under less light) and everything looked fine. This time, I did the whole thing with sunlight to my back and I was shocked to see it was under the glass.

I made an appointment at the Apple store to get it fixed, and hoped it would not be a problem getting it fixed. I showed up to my appointment (made within an hour of my screen smudge discovery thanks to the ProCare membership I spent $99 for) and was helped by a friendly Apple Genius named Michael Brown.

We walked out into the sunlight so he could see the smudges, agreed it was a problem, checked it in to be fixed and said I would most likely have it back this afternoon. I knew that ProCare was supposed to expedite repairs, but I really doubted that I would have it back same day. He (Michael) even verified that they had another screen to replace mine with. I gave him the laptop and went on my way.

Five hours later, I got the call my laptop was done. I am typing this on my now smudge-free MacBook while watching my son at a karate class.

Three cheers for Apple service and Pro Care.